Technology
Business process automation for the work nobody should be doing
Every company has a person who spends Monday morning copying numbers between two systems. That is not a technology problem yet — it becomes one when they leave.
Context
Where the time actually goes
The expensive workflows are rarely the complicated ones. They are the small repetitive ones that grew up around a gap between two pieces of software: an export that gets re-keyed, a report assembled by hand every week, an approval chain that exists as a chain of forwarded emails.
Each costs a couple of hours a week, which is why nobody escalates it. Collectively they consume a meaningful share of someone’s job, and they carry real risk, because the process lives in one person’s head and is undocumented.
Automating them is usually unglamorous work: an integration, a scheduled job, a form that writes to the right place. Where a model genuinely helps — reading unstructured documents, classifying inbound requests — we use one. Where a rule will do, we use a rule, because rules are cheaper and they do not invent things.
Scope
How it runs
- A discovery session mapping the workflow as it actually happens, not as documented
- A written recommendation with effort and expected time saved per workflow
- Build, including integrations between the systems you already pay for
- Error handling and alerting, so a silent failure does not run for a month
- Documentation, so the process no longer lives in one person’s head
- Handover, or ongoing support if you would rather we watched it
FAQ
Questions people ask
How is this priced?
Priced per workflow rather than as one abstract category, because invoice processing, appointment reminders, and lead routing are genuinely different pieces of work. We will not quote before discovery, because the honest answer depends on what your systems expose. Every engagement is scoped to what you actually need — book a call and we will walk through it together.
What makes a workflow a good candidate?
High frequency, clear rules, and a definable correct outcome. Something done weekly with judgement calls at every step is a poor candidate. Something done forty times a day the same way is an excellent one.
Does this need AI?
Often not, and we will say so. Many of the best automations are an integration and a scheduled job. AI earns its place where the input is unstructured — reading invoices, classifying inbound email, summarising notes.
Related
Next step
Find out what this would look like for you
A 20-minute call. We ask what breaks, what it costs you, and who handles it now. If we are not the right fit we will say so.