Acquisition · Contact · Technology
We meet your customers face to face, answer when they call, and build what happens next
Dnotch runs the growth engine Canadian businesses can’t build internally — face-to-face sales and digital marketing that bring customers in, a Canadian contact centre that answers for them, and the AI and software that automates what happens next. One Canadian contract for the whole thing.
- Based in
- Manitoba, Canada
- Operating since
- 2021
- Field teams
- Manitoba, and growing
- Contract
- Canadian, every engagement
What we do
One funnel, three services
Marketing brings the calls in. The contact centre answers them. Technology builds what happens after. The order is the point — most businesses buy one of these and discover the gap on either side of it.
- 01 Marketing Brings the calls in Face-to-face field teams and digital campaigns that bring new customers in.
- 02 Contact Centre Answers them Inbound customer support, order taking, and after-hours answering, on a Canadian contract.
- 03 Technology Builds what happens after AI agents, automation, and custom software for what happens once someone is a customer.
The arrangement
Software takes the routine calls so people can take the rest
AI voice agents absorb the repetitive volume, so the people on the line are only working on calls that need a person. That holds on both contact centre delivery tiers — agents in Manitoba or across Asia-Pacific, same design either way.
Who this is for
Six industries, two ways in
The first three hire our field sales team to win their customers. The last three buy the contact centre and the technology behind their own operations. Both are on this page for the same reason — they are where we have the most reusable process.
Security & Alarm
Grow your customer base with a dedicated field sales team.
Telecom & Internet
Acquire new subscribers door to door, without building a sales team.
Solar & Energy
A screened, trained field team for solar customer acquisition.
Restaurants & Hospitality
Never miss an order, day or night.
Trades & Professional Services
Answer every call — dispatch, booking, or client intake.
Healthcare & Clinics
Patient calls answered, with data held in Canada.
Insights
Recent writing
Does your call centre have to be in Canada? A straight answer
Canadian privacy law rarely forbids sending customer data offshore. Procurement contracts and your own clients often do. Here is where the line falls.
What AI voice agents get wrong, and how to design around it
AI phone agents handle routine calls well and fail in predictable ways. Knowing which calls belong to a machine and which do not is the design problem.
The maths on missed calls: what voicemail costs a service business
Most owners have no idea how many calls they miss after hours, or what those calls were worth. Here is how to work it out before you pay for coverage.
FAQ
Questions we get before the first call
What does Dnotch actually do?
Three things that form one chain. Marketing brings customers in, through door-to-door field teams and digital campaigns. The contact centre answers what that generates — support, orders, bookings, technical calls. Technology builds and automates what happens once someone is a customer. You can buy any one of them on its own.
Why would we buy more than one of those from the same company?
Because the handoffs are where things fall over. A campaign that produces calls nobody answers is wasted budget, and a support line with no visibility into what marketing promised is a support line that contradicts it. When one company runs the chain, those handoffs are internal rather than something you have to referee between vendors.
Where are you based, and who do you serve?
Dnotch operates from 376 Stephen St, Morden, MB, with door-to-door field activity currently running in Manitoba. Contact centre and technology work are delivered remotely for clients across Canada.
Is your team in Canada?
Dnotch is a Canadian company, and your contract and account lead are in Manitoba on every engagement. Contact centre work then has two delivery options: agents in Manitoba with data resident in Canada, or agents across Asia-Pacific. Which you need is usually decided by your own client contracts rather than by privacy law.
What does it cost?
It depends on the service. A door-to-door campaign, a digital retainer, a call volume, and a software build do not share a unit, so a single published figure would mislead more than it would help. Every engagement is scoped to what you actually need — book a call and we will walk through it together.
Next step
Find out what this would look like for you
A 20-minute call. We ask what breaks, what it costs you, and who handles it now. If we are not the right fit we will say so.