Operations, outsourced
Managed IT services and inbound call answering, run from Canada
DNOTCH runs the operational load that growing Canadian businesses cannot staff internally — their IT, their infrastructure, and now their phones. One Canadian contract for the work that has to happen whether or not anyone is available to do it.
- Based in
- Manitoba, Canada
- Operating since
- 2021
- Contact centre
- Two delivery tiers
- Contract
- Canadian contract, either tier
What we do
Five things, and we will tell you which one you need
The old version of this company listed fourteen services across two menus. This is the same capability, described so you can find yourself in it.
The arrangement
Software takes the routine calls so people can take the rest
AI voice agents absorb the repetitive volume, so the people on the line are only working on calls that need a person. That holds on both contact centre delivery tiers — agents in Manitoba or across Asia-Pacific, same design either way.
Who this is for
Industries where the phone and the systems both matter
Restaurants & hospitality
Orders and reservations answered through the rush, for single sites and multi-location groups.
Healthcare & clinics
Patient calls answered and clinic systems supported, with data held in Canada.
Professional services
Managed IT, security evidence, and call coverage for firms that bill their time.
Trades & logistics
Emergency dispatch by your rules, routine calls captured for the morning, and field IT that works.
Pricing
Published bands, and a published minimum
Most competitors hide pricing behind a contact form. We publish bands so you can work out whether this is affordable before spending an hour on a call, and we publish the minimum engagement so nobody arrives expecting something we cannot deliver well.
- Managed IT from $695 a month flat for 5–9 users, then per user.
- Contact centre from $89 a month plus $2.50 a call, on either tier.
- AI voice agents from $3,500 to build plus $400 a month.
- Development at $110–$155 an hour, $5,000 project minimum.
Insights
Recent writing
What an in-house IT helpdesk actually costs a 40-person company
The salary is the number most Canadian businesses budget for. It is usually less than half of what an internal helpdesk costs once you add everything.
Does your call centre have to be in Canada? A straight answer
Canadian privacy law rarely forbids sending customer data offshore. Procurement contracts and your own clients often do. Here is where the line falls.
What AI voice agents get wrong, and how to design around it
AI phone agents handle routine calls well and fail in predictable ways. Knowing which calls belong to a machine and which do not is the design problem.
FAQ
Questions we get before the first call
What does DNOTCH actually do?
We run operational work that growing Canadian businesses cannot staff internally: managed IT, cybersecurity, custom software, and an inbound contact centre. The common thread is that all of it is work you need done consistently, and none of it justifies a full-time hire at your size.
Where are you based, and who do you serve?
DNOTCH operates from 376 Stephen St, Morden, MB. We serve Winnipeg, the Pembina Valley, and clients across Canada. Managed IT is delivered remotely with on-site visits scheduled where the work needs hands; contact centre and software work are delivered remotely.
Is your team in Canada?
DNOTCH is a Canadian company, so your contract is Canadian and your account lead is in Manitoba on every engagement. Contact centre work then has two delivery options: agents in Manitoba with data resident in Canada, or agents across Asia-Pacific. Which you need is usually decided by your own client contracts rather than by privacy law.
How does the AI part work?
AI voice agents take the routine share of inbound calls — known questions, repeat orders, message capture — and hand anything unusual, emotional, or uncertain to a person with the transcript attached. It is how the service is delivered rather than a product you buy separately, and it is why the people on the line only handle calls that need a person.
What is the smallest engagement you take?
Managed IT starts at 5 users or $695 a month, with block hours below that. The contact centre starts at around 40 calls a month. Both minimums are published deliberately, because below them the onboarding effort does not pay for itself and neither side ends up happy with the arrangement.
Next step
Find out what this would look like for you
A 20-minute call. We ask what breaks, what it costs you, and who handles it now. If we are not the right fit we will say so.