Privacy policy

Who this covers

This policy applies to Dnotch Inc., 376 Stephen St, Morden, MB, Canada, R6M 1T5, and to this website. It describes how we handle personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA).

Where we handle personal information on behalf of a client — for example, when answering calls for them — we act as a service provider and the client’s own privacy policy governs that information. Those arrangements are set out in the contract with that client, including where data is stored and how long it is kept.

What we collect

• What you send us. Name, company, email, phone number, and whatever you write in the contact form or an email. Nothing on the form is required except your name, email, and message.
• Server logs. Our host records standard request information — IP address, user agent, and the page requested — for security and reliability.
• Call and service data. If you become a client, we hold the information needed to deliver the service: contact records, ticket history, and where applicable call recordings and transcripts. What is collected, and for how long, is set in your agreement.

We do not buy personal information from data brokers, and we do not sell, rent, or trade yours.

Why we collect it

To reply to your enquiry, to provide services you have asked for, to bill for them, and to meet legal and accounting obligations. If we ever want to use your information for something else, we will ask first.

Analytics and cookies

This site sets no advertising or tracking cookies and does not run third-party advertising scripts. If we add analytics, it will be a privacy-respecting product configured without cross-site tracking, and this section will name it before it goes live.

Where your information is stored

DNOTCH is a Canadian company. Our contact centre agents are in Canada and client call data is stored in Canada. This website is hosted by Netlify, and website form submissions and server logs may be processed on infrastructure outside Canada. Information stored outside Canada may be accessible to foreign courts and law enforcement under the laws of that country.

If Canadian data residency is a requirement for you — whether from your own client contracts or your sector — tell us and we will confirm in writing where each part of the service stores data before you sign anything.

Who else sees it

Service providers who help us operate: hosting, email, and the platforms used to deliver client services. They are given the minimum access needed to do their job. We also disclose information where the law requires it. That is the whole list.

How long we keep it

Enquiries that do not become clients are kept for up to two years and then deleted. Client records are kept for the duration of the engagement and for seven years afterwards, which is what our tax and accounting obligations require. Call recordings and transcripts follow the retention period in the client agreement, which is usually shorter.

How it is protected

Access is restricted to the people who need it, multi-factor authentication is enforced on our systems, data is encrypted in transit and at rest, and backups are tested. No safeguard is absolute, and any provider claiming otherwise is overstating it.

Your rights

Under PIPEDA you can:

• Ask what personal information we hold about you and get a copy
• Ask us to correct anything inaccurate
• Withdraw consent, subject to legal and contractual limits
• Ask us to delete information we no longer need to keep
• Complain about how we have handled your information

Email hello@dnotch.ca and we will respond within 30 days. If you are not satisfied with our answer, you can take the complaint to the Office of the Privacy Commissioner of Canada.

Changes

If this policy changes, the updated date at the top of the page changes with it. Material changes affecting existing clients will be notified directly rather than left for you to find.

Contact

Dnotch Inc.
376 Stephen St
Morden, MB, Canada, R6M 1T5
(204) 312-8405
hello@dnotch.ca