Services
Three services, one chain
You can buy any one of these on its own. Buying more than one means the handoffs between them are ours to manage rather than yours.
How they fit
Acquisition, contact, then operations
Marketing brings the customers in. The contact centre answers them. Technology builds and automates what happens once they are customers.
- 01 Marketing Brings the calls in Face-to-face field teams and digital campaigns that bring new customers in.
- 02 Contact Centre Answers them Inbound customer support, order taking, and after-hours answering, on a Canadian contract.
- 03 Technology Builds what happens after AI agents, automation, and custom software for what happens once someone is a customer.
01
Marketing
Two ways to put your offer in front of someone who has not heard it yet: a trained person at their door, or a campaign that reaches them online. Most businesses need one. Some need both.
02
Contact Centre
Your phone rings while you are on a ladder, in surgery, on a job site, or asleep. We pick it up, using your name and your process.
- Inbound customer support Tier-1 support handled on a Canadian contract, with escalation to your team when it needs to go there.
- Order taking & reservations Phone orders and bookings taken accurately during the rush, when your own staff physically cannot.
- After-hours answering Evenings, weekends, and holidays covered, with emergencies dispatched by criteria you set.
- Technical support line Tier-1 technical calls answered and resolved by people who work from your runbooks.
03
Technology
Once someone is a customer, the work changes shape. This is the software that handles it, and the AI that takes the repetitive part off your people.
- AI voice agents Voice agents for routine inbound calls, with a defined handover to a person and weekly review.
- Conversational AI chatbots A website or support chatbot grounded in your documentation, with a real handoff to a person.
- Business process automation Removing the re-keyed data, the manual report, and the approval that lives in someone’s inbox.
- IT staff augmentation Technical capacity added to your team for a defined period, working under your process.
- Web application development Portals, internal tools, and customer-facing applications built to still be running in five years.
- Mobile app development iOS and Android applications, built cross-platform where that fits and native where it does not.
- Custom software development Discovery, a written scope, and a real number — before anyone commits to building anything.
Next step
Find out what this would look like for you
A 20-minute call. We ask what breaks, what it costs you, and who handles it now. If we are not the right fit we will say so.