Managed IT
Managed IT services for growing Manitoba businesses
Someone in your company is the unofficial IT person. It is costing more than you think, and it is not what you hired them to do.
The problem
The two situations we usually walk into
The first is a business with no IT function at all. Whoever is most comfortable with computers absorbs it — usually an operations manager or the owner. Nothing is documented, patching happens when someone remembers, and backups have never been restored from. It works until it does not.
The second is a business with one internal IT person who is good, overloaded, and cannot take a holiday. They are on call for everything, they have no one to escalate to on a security incident, and the entire operation depends on one person staying healthy and staying employed.
Both are fixable, and the second one is easier than most people assume. Co-managed IT keeps the person your team trusts and covers what one person structurally cannot: nights, weekends, holidays, and specialist escalation. It is the tier we lead with, and it is usually where the conversation should start.
What you get
What changes once this is running
A helpdesk that answers
A real queue with response targets, not a phone number that rings on someone else’s desk while they are already busy.
Patching and monitoring that runs
Endpoints monitored, updates applied on a schedule, alerts that reach a person. Most incidents we prevent were visible for weeks first.
Backups that have been restored
A backup nobody has tested is a belief, not a control. Restores get tested quarterly and the results go in your report.
Onboarding and offboarding handled
New starters have accounts on day one. Leavers lose access the same day, which is the control most audits find missing.
Services
Everything under managed it
IT helpdesk support
A real support queue with response targets, backed by monitoring and patching that prevent the tickets.
Read moreCloud migration
Moving file servers, email, and line-of-business systems without a weekend that nobody forgets.
Read moreMicrosoft 365 management
Tenant administration, security hardening, and licence right-sizing for the platform you already pay for.
Read moreIT staff augmentation
Technical capacity added to your team for a defined period, working under your process.
Read moreApproach
How we price it
Per user, per month, not per device. It is easier to forecast and it does not penalise you for giving someone a second laptop.
Five tiers, from a flat-rate plan for small teams through co-managed support for a business that already employs someone technical, up to full 24/7 coverage with compliance reporting. The floor is 5 users or $695 a month, published deliberately: onboarding costs about the same at five users as at forty, so below that figure the account never recovers it and neither of us ends up happy.
Under five users, block hours are the better shape — prepaid, no monthly commitment, and priced to actually work at that size. We would rather point you there than sell you a plan that fits neither of us. See the pricing page for both.
Small Business is $695 a month flat for 5 to 9 users. Above that, per user: co-managed from $55, Standard from $140. Under 5 users, block hours. See the pricing page.
FAQ
Questions people ask
We already have an IT person. Is this a replacement?
No, and co-managed is our most common starting point for exactly that reason. Your person keeps the relationships and the institutional knowledge. We cover nights, weekends, vacation, and the specialist work — security, cloud architecture, network — that one generalist cannot reasonably hold alone.
What is the minimum engagement?
Five users, or $695 a month, whichever you reach first. Onboarding costs roughly the same at five users as at forty, so below that monthly figure the account never recovers it. Under five users we sell block hours instead — prepaid, no commitment, and priced to work at that size rather than a managed plan quietly running at a loss.
Do you have to be on site?
Most work is remote, which is how a business in Winnipeg or Brandon can be supported properly from the Pembina Valley. On-site visits are scheduled for hardware, network work, and office moves. If your situation genuinely needs someone in the building weekly, we will tell you.
What does onboarding involve?
Two to four weeks: documenting what you have, deploying monitoring and endpoint protection, fixing whatever is urgent, and setting up the backup and recovery position. Onboarding is $150 to $250 per user, once.
Also worth a look
Next step
Find out what this would look like for you
A 20-minute call. We ask what breaks, what it costs you, and who handles it now. If we are not the right fit we will say so.