Industries
Dispatch and after-hours answering for trades and logistics
The people who answer your phone are the people on the tools. A call at 4pm gets missed because someone is under a sink, and at 9pm it is not answered at all.
Context
The two problems on the phone
The first is that field businesses cannot answer their own calls. Everyone capable of answering is doing the work, which means calls are missed all day and not just after hours.
The second is that a meaningful share of the highest-value calls arrive at the worst times. A burst pipe at 11pm, a failed unit on a Saturday, a truck stuck on Sunday. Urgent callers work down a list, so the first company to answer takes the job.
The fix is not simply answering. It is answering with dispatch rules good enough that emergencies reach the on-call person immediately and nothing else does. Most businesses have never written those rules down, which is why on-call people get woken for billing questions and not woken for the thing that mattered.
What usually fits
The services this sector buys
After-hours answering
Evenings, weekends, and statutory holidays covered, with emergency dispatch by criteria you write.
Inbound customer support
Daytime overflow so calls stop being missed while your crews are on site.
AI voice agents
Routine job status and booking calls handled by software, escalating anything urgent to a person immediately.
Managed IT
Job management systems, mobile devices, and field connectivity supported by someone reachable.
Detail
Getting dispatch criteria right is the whole job
We write the rules with you in your own language: what gets dispatched immediately, what gets a callback first thing, and what simply waits. Then we review them after the first month, once there is a real record of what actually comes in rather than what everyone assumed would.
That review is usually where the on-call rota stops being the worst part of running the business.
FAQ
Questions people ask
How fast does an emergency reach our on-call person?
Immediately, by phone, SMS, or both, as soon as the call meets the criteria you set. Everything below that threshold is held and delivered as a morning summary, which is the part that protects your on-call person from being woken for a question about an invoice.
Can you book jobs into our scheduling system?
Where it exposes an interface, yes. Where it does not, the job arrives as a structured request with everything your dispatcher needs, so nobody is phoning the customer back to ask what they already said.
What does it cost?
A monthly base plus a rate per call — from $89 a month and $2.50 a call on the Global delivery tier, or $199 and $5.75 on Canada. For most trades businesses a month of coverage lands under the value of a single recovered emergency job, which is the comparison worth making before anything else. Full rates are on the pricing page.
Next step
Find out what this would look like for you
A 20-minute call. We ask what breaks, what it costs you, and who handles it now. If we are not the right fit we will say so.