Pricing
Published bands, in Canadian dollars
Most of this industry hides pricing behind a contact form. Here are the numbers, the minimums, and the contract terms — including both contact centre delivery tiers.
Managed IT starts at 5 users or $695/month. Under 5 users, block hours. Contact centre starts at around 40 calls/month.
Managed IT
Flat rate to start, per user as you grow
Small Business is one flat monthly figure. Above nine users it moves to per user rather than per device, because that is easier to forecast and does not penalise you for giving someone a second laptop. Minimum 5 users, or $695/month.
Small Business
$695 / month flat
5–9 users
5 to 9 users. Fully managed, flat rate, no per-seat maths.
- Unlimited helpdesk, business hours
- Monitoring, patching, endpoint protection
- Microsoft 365 administration
- Backup and recovery, tested quarterly
- Onboarding and offboarding handled
Co-managed
$55–$75
per user / month
You have an internal IT person. We cover nights, weekends, vacation, and specialist escalation. Minimum 10 users — this tier assumes you have internal IT staff to support.
- After-hours and weekend coverage
- Escalation for security, cloud, and network
- Monitoring and alerting
- Vacation and absence relief
Essentials
$95–$120
per user / month
Small teams with no internal IT and standard needs.
- Business-hours helpdesk
- Monitoring, patching, endpoint protection
- Microsoft 365 administration
- Asset and licence tracking
Most common
Standard
$140–$175
per user / month
The default. Most clients this size land here.
- Everything in Essentials
- Unlimited helpdesk
- Backup and recovery, tested quarterly
- Quarterly technology review
- Onboarding and offboarding handled
Complete
$190–$240
per user / month
Regulated sectors, or anyone whose insurer is asking questions.
- Everything in Standard
- 24/7 coverage and response
- Full security stack and monitoring
- Compliance reporting and audit support
- Named technical lead
Under five users
Block hours
From $1,200 for 10 hours
Under 5 users, or anyone who needs help occasionally rather than continuously. Prepaid, no monthly commitment.
Hours valid 12 months. Converts to a managed plan any time, with unused hours credited.
Onboarding $150–$250 per user, one time. Co-managed is where most conversations start for a business that already employs someone technical — it covers the nights, weekends, and specialist escalation one internal person cannot, without displacing anyone. Managed IT in detail.
Contact centre
One Canadian contract, two delivery options
Your contract is with a Canadian company and your account lead is in Manitoba either way. What changes is where the agents sit — and we’ll tell you which one your situation actually calls for.
| Canada Agents in Manitoba | Global Agents in Asia-Pacific | |
|---|---|---|
| Data residency | Canada | Regional |
| Base | $199 / month | $89 / month |
| Per call — support | $5.75 | $2.50 |
| Per call — order taking | $2.50 | $1.10 |
| Dedicated agent — half time | From $3,900 / month | From $1,150 / month |
| Dedicated agent — full time | From $7,700 / month | From $2,100 / month |
| Setup | $1,500–$2,500 | $1,500–$2,500 |
| Best for | Regulated sectors, contractual residency requirements, complex or brand-sensitive work. | High-volume order taking, appointment booking, general retail and hospitality support. |
Volume
- From around 40 calls per month
- Above 1,500 calls per month we scope custom
Contract terms
- Minimum term
- Twelve months on dedicated agents. Six months on per-call plans.
- Annual rate adjustment
- CPI or 4%, whichever is greater, with 60 days’ notice before it takes effect.
- Dedicated agent hours
- Contracted at up to 160 hours per month. Hours beyond that are quoted separately.
Not sure which tier you need? Start here. What Canadian privacy law actually requires, and the contract clause that usually decides it for you.
AI & automation
Priced by scope, because “an AI project” is not one thing
A single-intent agent and a multi-step booking-plus-payment agent share a name and nothing else. The tiers below are scoped so you can place yourself roughly before speaking to anyone.
Build fee is one-time. Monthly covers hosting, monitoring, and weekly review of real usage — this is what keeps an AI deployment from quietly degrading, and it is the same discipline our own call-centre agents run on.
AI voice agent
Simple
From $2,500 build + $250/month
Single intent — answer FAQs or take a message. No integrations, no memory across calls.
Typically 2 weeks
Standard
From $3,500 build + $400/month
2–4 intents, one integration (calendar, CRM, or POS), escalation routing.
Typically 3 weeks
Complex
From $6,000 build + $600/month
Multi-step flows — booking plus payment, multi-turn troubleshooting — multiple integrations, custom knowledge base.
Typically 4 weeks
Conversational chatbot
Simple
From $1,800 build + $150/month
Trained on your documentation. No account access.
Typically 1 week
Standard
From $2,500 build + $250/month
Integrates with order history, ticketing, or account lookup.
Typically 2 weeks
Complex
From $4,500 build + $400/month
Multi-system integration, authenticated user actions.
Typically 3 weeks
Business process automation
Recognisable workflows, scoped and priced individually rather than as one abstract category. No monthly fee unless ongoing monitoring is requested.
-
Invoice processing / data entry
From $2,500
-
Appointment reminders / no-show reduction
From $2,000
-
Lead routing and follow-up
From $3,000
-
Custom or multi-step workflow
From $4,000, scoped after discovery
Start here if you are unsure
AI readiness assessment
$1,500 flat
A short written report — 3 to 5 automation candidates ranked by effort versus impact, plus a recommendation on build versus buy.
Credited in full against any project booked within 90 days. This is the low-risk entry point, not a sales call in disguise.
Software development
A floor, not a rate card
The point of publishing these is qualification. If your budget is well under the minimum, you should find that out here rather than on a call.
-
Hourly
Time and materials for discovery and for work where requirements will move.
$110–$155 / hour
-
Project minimum
Below this, overhead consumes the budget and you pay for process rather than software.
$5,000
-
Dedicated developer
Staff augmentation, working in your team and to your priorities. Three-month minimum.
From $9,500 / month per developer
Fixed-price for well-defined scope, time and materials for discovery work. We will tell you which one your project is. Software development in detail.
All figures in CAD. Published as bands. Final pricing depends on environment complexity, call volume, and coverage hours. Every engagement starts with a scoping call.
FAQ
Questions about pricing
Why publish pricing when most competitors do not?
Because hidden pricing wastes everyone’s time and reads as “it depends how much we think you will pay”. Published bands let you decide whether this is affordable before spending an hour on a call, and they let us spend our time on conversations that can actually go somewhere.
What is the difference between the Canada and Global contact centre tiers?
Where the agents sit. The scripting, escalation design, account management, and reporting are identical, and both are sold on a Canadian contract by a Canadian company with the account lead in Manitoba. Canada staffs agents in Manitoba with data resident in Canada; Global staffs agents across Asia-Pacific with regional data handling.
Which contact centre tier do we need?
If you are contractually bound to Canadian data residency, in a regulated sector, or handling information your customers would care about, Canada. For high-volume order taking, appointment booking, and general retail support, Global is frequently the correct answer and we would rather say so than sell you protection you do not need.
Why is there a minimum on managed IT?
Onboarding costs roughly the same whether you have five users or forty — discovery, documentation, monitoring deployment, and tooling are close to fixed. Below $695 a month the account never recovers that, and pretending otherwise ends with a client getting less attention than they were promised. Under five users, block hours are the honest answer and they are priced to work at that size.
Are these final prices?
They are bands. Where you land inside one depends on environment complexity, call volume, and coverage hours. Every engagement starts with a scoping call, and the number you get after it is the number.
What is not included?
Project work — migrations, office moves, new site builds — is quoted separately from managed service fees, as are third-party licences and hardware. We tell you which side of that line something falls on before the work starts.
Next step
Get a number for your situation
Bring your user count, your call volume if you know it, and what breaks most often. You will leave the call with a real figure rather than a range.