Services
Five service lines, described so you can find yourself in them
Every one of these is work that has to happen consistently and rarely justifies a full-time hire at the size of business we work with.
01
Contact Centre
Your phone rings while you are on a ladder, in surgery, on a job site, or asleep. We pick it up, using your name and your process.
- Inbound customer support Tier-1 support handled on a Canadian contract, with escalation to your team when it needs to go there.
- Order taking & reservations Phone orders and bookings taken accurately during the rush, when your own staff physically cannot.
- After-hours answering Evenings, weekends, and holidays covered, with emergencies dispatched by criteria you set.
- IT helpdesk outsourcing First-line IT calls answered and triaged by people who can actually fix the routine ones.
02
AI & Automation
Most AI projects fail because they were scoped as a strategy instead of a task. We build the narrow thing that works, prove it, then widen it.
- AI voice agents Voice agents for routine inbound calls, with a defined handover to a person and weekly review.
- Conversational AI chatbots A website or support chatbot grounded in your documentation, with a real handoff to a person.
- Business process automation Removing the re-keyed data, the manual report, and the approval that lives in someone’s inbox.
03
Managed IT
Someone in your company is the unofficial IT person. It is costing more than you think, and it is not what you hired them to do.
- IT helpdesk support A real support queue with response targets, backed by monitoring and patching that prevent the tickets.
- Cloud migration Moving file servers, email, and line-of-business systems without a weekend that nobody forgets.
- Microsoft 365 management Tenant administration, security hardening, and licence right-sizing for the platform you already pay for.
- IT staff augmentation Technical capacity added to your team for a defined period, working under your process.
04
Cybersecurity
Your insurer is now asking questions your business cannot currently answer. That is usually what starts this conversation, and it is a reasonable place to start.
05
Software Development
The expensive part of custom software is not building it. It is year three, when the person who built it is gone and nobody knows how it works.
- Web application development Portals, internal tools, and customer-facing applications built to still be running in five years.
- Mobile app development iOS and Android applications, built cross-platform where that fits and native where it does not.
- Custom software development Discovery, a written scope, and a real number — before anyone commits to building anything.
Not a service line
The platforms this is all built on
Microsoft, AWS, Acronis, Bitdefender, NinjaOne, and Terraform. These are vendor relationships rather than client references, and we label them that way.
Next step
Find out what this would look like for you
A 20-minute call. We ask what breaks, what it costs you, and who handles it now. If we are not the right fit we will say so.