AI & automation
Support chatbots trained on what your business actually says
The chatbot everyone hates is the one that cannot answer and will not let you leave. Both problems are design decisions, not technology limits.
Context
Why most chatbots annoy people
Two failures account for nearly all of it. The bot does not know the answer and improvises something plausible, or it does know it cannot help and traps the visitor in a loop rather than handing over.
A chatbot grounded in your real documentation, with a visible route to a person on every screen, does not have either problem. It answers what it can, says plainly when it cannot, and passes the conversation on with the history attached.
The useful side effect is the reporting. Within a month you can see the questions your customers ask most, which is usually a better guide to what your documentation is missing than any internal review.
Scope
What is included
- Grounding in your documentation, policies, and existing support answers
- Refusal and handoff behaviour when the answer is not in the source material
- Handover to email, ticket, or a live agent with the conversation attached
- Deployment on your site, help centre, or web app
- Reporting on top questions, resolution rate, and handoff reasons
- Monthly review and content correction
FAQ
Questions people ask
What does a chatbot cost?
Three tiers by scope, from $1,800 to build plus $150 a month for one trained on your documentation, up to Complex for multi-system integration and authenticated user actions. Every tier includes escalation design, adversarial testing, and a round of revisions after launch. The full table is on the pricing page.
Will it answer questions it should not?
It is constrained to your source material and tested against out-of-scope questions before launch, including ones designed to talk it into answering. Where it should not answer — pricing exceptions, legal or medical questions, anything requiring authority — it says so and hands over.
Can it hand over to a person?
Yes, and it should. Handoff routes to your team by email or ticket, or to our contact centre if you would rather not staff it. The conversation history travels with it so the visitor never repeats themselves.
Related
Next step
Find out what this would look like for you
A 20-minute call. We ask what breaks, what it costs you, and who handles it now. If we are not the right fit we will say so.